Holiday Inn Resort Scottsdale - Fountain Hills

Location

Old hotel, small bath, no fan

Bed was very comfy.

Dust on the picture decor ... sorry I work at a hotel....and I always check the pictures...

The view from the fire grill restaurant was amazing The room was nice and cozy my grandson loved the pool area

The carpet felt old and dirty

Bed was too soft. Pillows offered no support so my neck is still sore. $ 200 a night is way too expensive.

See above

I'm just not happy with the room that was received. I have never been to the hotel before and seen the site but is sounded so different from what I saw when booking the reservation. When I made the reservations, I made it known that it was for my daughter and her husband for their wedding night. I had even called the hotel the day before and again made it known that it was for a special occasion. I had spoken to a couple different people (Lila, Jeanette) over the phone about this and each one said that they were usually more accommodating when the reservation is noted as a special occasion. I had said that I would prefer a fountain view if at all possible. The room they received was nice but the view was looking out over construction. Not my idea of a "special" room.

The staff was especially helpful and very nice. The patio facing the fountain was very peaceful. The room was huge and comfortable. Felt very safe as a single traveler. This property takes pride in what they do.

I traveled with a pet and cleaned up after him. Sadly there were several people who did not and that was unappealing. Perhaps a dog clean up station outside would help that. Restaurant service was slow and the restaurant was not busy. Waitress overlooked my table and served two others who were seated after me before I had to say something.

Excellent location. Comfortable room and bed. Helpful and friendly staff.

No new towels, no new coffee. Lights in stairwell flickering with cobwebs.

Room size location

Mound in the bathroom

Our suite was lovely and the AC worked great. Meant to use pool but ran out of time. Front desk staff very nice.

Why don't you sell newspapers for the guests? We wanted a Sunday paper and had a hard time finding one. Attached restaurant has good food but LOUSY SERVICE! Even tho the hotel doesn't run restaurant, it reflects VERY BADLY on your facility. I wanted the convenience of a restaurant but could never recommend the Fireside. 6 of us wanted breakfast on a Monday AM. We did manage to get seated but no one showed up to take our order after a half hour. We got up and left. We ate at the restaurant at approx 11:00 AM on a Sunday morning. I needed to use the restroom. There was no toilet paper in the handicap stall and no anti-bacterial hand soap left in the dispenser at the sink. Waste baskets had not been emptied. THIS DOES NOT REFLECT WELL ON YOUR FACILITY!

Location was perfect.

Property not properly maintained. Rooms were not clean and bathrooms were not clean and missing drain plugs. The high Price of the room did not reflect condition. Way over priced!

The beautiful view

nothing

large,clean,well maintained,and no up charge for our dog

The room was just clean, quit and everything was just in order.

some hotels I stayed at, check out time was 12pm but this one was 11am...

Location is great

Hotel needs upgrading And a good cleaning, bedding etc.